This Data Protection Notice is issued by Transport Infrastructure Ireland, Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10 (“TII” or “we”).
The purpose of this notice is to inform you of the personal data relating to you that we may collect and use when you contact TII, and/or make a submission, in connection with the Luas Cork project (the “Scheme”), and the uses (including disclosures to third parties) we may make of such data.
Submissions in connection with the Scheme may be made online at TII’s Online Consultation Portal via https://consult.tii.ie/luas-cork.
[TII’s Online Consultation Portal is a free service to enable participation in public consultations. The portal publishes consultations in respect of which you can (i) make submissions, (ii) receive messages about consultations, and (iii) read and interact with published submissions.]
TII is the controller of personal data collected in connection with the Scheme and our consultation process.
If you have any questions about our use of your personal data, please contact our Data Protection Officer: A. O’Shaughnessy, Transport Infrastructure Ireland, Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10, Tel: +353 1 646 3600, Email: dataprotection@tii.ie
How we collect your Personal Data
If you decide to use the TII Online Consultation Portal, known as the "platform", the platform collects personal information from you to facilitate your responses to public consultations and engagement with other respondents. Your data is collected in the following ways:
If, instead, you make a submission via post, telephone or email, your data will be collected via these methods of communication.
Personal Data that we collect and process
We collect the following personal data about you:
Purposes of Processing
We will collect and process personal data relating to you for the following purposes:
Purposes of Processing Information collected about you via the platform.
Your personal data is processed:
Publication of Information
Please note that submissions made as part of the Luas Cork public consultation exercise will be published on the Transport Infrastructure Ireland consultation portal at www.tii.ie
In the interests of transparency, your name will also be published along with your submission. However other details relating to you (including contact details) will be redacted from the published version of your submission.
In addition to publishing submissions, a summary report of key issues submitted at public consultation stage will also be published on www.luascork.ie.
Extracts from submissions and the identity of those making submissions will also be included in the report on the Luas Cork project.
Our legal basis for processing your information
Our legal basis for collecting and using the information described above for the purposes described above is that such processing is necessary for us to carry out our tasks in the public interest and/or in the exercise of official authority which is vested in us, including under the Transport (Railway Infrastructure) Act 2001, to secure the provision of, or to provide, light railway and metro railway infrastructure. Pursuant to Section 38(1)(a) of the Data Protection Act 2018, the processing of personal data (including data obtained via public consultations) is necessary and proportionate to perform our functions under the 2001 Act.
Furthermore, if you volunteer any special category of personal data to us (such as data relating to your health), including in any submissions you make to us, we will process such data on the basis of your explicit consent.
Security of Your Information
TII has adopted appropriate technical and organisational security measures to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction or damage. We will also ensure that our agents or third party service providers who process your data are required to keep your data safe and secure.
Disclosure of Your Information/Recipients of Data
We may disclose your personal data to certain third parties in connection with the purposes described above, including:
Automated decision-making
Your personal data is not used for any automated decision-making.
Automatically collected data and cookies
This is relevant where you engage with us via our website www.luascork.ie:
Like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. The information that we collect cannot be used by us to identify or contact you. This includes demographic information regarding, for example, user IP addresses, browser types and other anonymous statistical data involving the use of our website. For information about the cookies we use to collect some of this information, please see our Cookies Policy at www.luascork.ie.
Your Rights
You have the following rights, in certain circumstances, in relation to your personal data:
In order to exercise any of the rights set out above, please contact our Data Protection Officer at A. O’Shaughnessy, Transport Infrastructure Ireland, Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10, Tel: +353 1 646 3600, Email: dataprotection@tii.ie
Please contact us at the following email address if your contact details change - info@luascork.ie
With regard to communications, if at any point you wish to review or change any preferences you have expressed for communications, you can use the ‘opt-out’ or 'unsubscribe' mechanism or other means provided within the communications that you receive from us. Please note that you may still receive transactional communications regarding your submissions.
Obligation to provide personal data
You are not under any statutory or contractual duty to provide us with any personal data. However, there are some pieces of information that we require in order to (i) register you with an account on the TII Online Consultation Portal or (ii) to accept a submission which you wish to make in connection with the Scheme.
If you do not provide us with the information required, we may not be able to (i) facilitate your use of the TII Online Consultation Portal or (ii) accept your submission.
Updates to this data protection notice
We may occasionally update this data protection notice. We encourage you to review periodically this data protection notice for the latest information on our privacy practices.
Complaints
If you are dissatisfied with the way we have used your information or addressed your rights, you have the right to make a complaint to the Data Protection Commission. Please see the Data Protection Commission’s website for further details: https://www.dataprotection.ie/
Transport Infrastructure Ireland is committed to:
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. TII is striving to conform with WCAG 2.0 to Level AA by performing periodic reviews to ensure the website remains compliant.
This statement was prepared and made available on 14th April 2025. The methods used to prepare the statement are laid out in Article 3(1) of Commission Implementing Decision (EU) 2018/1523 and by the National Disability Authority here. The statement was last reviewed on 14th May 2025.
TII welcomes your feedback on the accessibility of this website. If you find that you are not able to access, to request information, or use content on the TII website for accessibility reasons, please contact us through the contact information listed.
Under the Disability Act 2005, all Government Offices are required to appoint one or more Access Officers. Access Officers are responsible for providing assistance to customers with disabilities in accessing the services and publications provided by TII and for acting as a point of contact for people with disabilities wishing to access such services and publications. The TII Access Officer contact details are:
Sarah O’Donnell,TII has appointed an Inquiry Officer to investigate complaints made under Section 38 of the Disability Act.
The Inquiry Officer will carry out an independent investigation in private and will produce a report which will say:
The TII Inquiry Officer contact details are:
Michael Kennedy,Persons with a disability, or anyone acting on their behalf, may make a complaint to TII if they consider that the organisation has failed to comply with the provisions of Sections 25, 26, 27 & 28 of the Disability Act 2005. These Sections of the Act relate to access by persons with disabilities to:
If a person needs assistance in making a complaint regarding accessible services, they can contact our Access Officer who, as far as possible, will assist them in making their complaint. In accordance with Section 39 (2) of the Disability Act 2005 the following are the procedures for making and investigating such complaints.
A complaint may be made by a person, or through his or her
A complaint must be made in writing, which can include fax or e-mail, and should provide daytime contact details for the person making the complaint.
The complaint should state that it is a complaint under Section 38 of the Disability Act 2005 and should, in so far as is possible, set out as clearly as possible the grounds for the complaint regarding the alleged failure of TII to provide access under Sections 25 to 28 of the Act.
The complaint should be addressed to:
Michael Kennedy,By email to michael.kennedy@tii.ie
The Inquiry Officer will acknowledge receipt of the complaint as soon as possible but not later than five working days after receipt.
The Inquiry Officer will examine the complaint to establish if it relates to an alleged failure by TII to comply with Sections 25, 26, 27 & 28 of the Act. If the complaint is deemed to be invalid, i.e. the Inquiry Officer considers that the compliant does not relate to matters covered by Sections 25 to 28 of the Act, the Inquiry Officer will so inform the complainant and give supporting reasons and, if possible, will advise the complainant on alternative avenues of redress.
Where the Inquiry Officer considers that the complaint is frivolous or vexatious, s/he will notify the complainant of this determination in writing and provide the complainant with an opportunity to make representations on the matter. Otherwise, the Inquiry Officer will investigate the complaint in accordance with the following paragraphs.
The Inquiry Officer may request further information/details from the person who made the complaint and may require that such information/details be furnished within a maximum of two weeks of being requested.
The Inquiry Officer may consult with all parties that they consider appropriate regarding the matter and request information/reports/files and any other details from relevant officials. Any information requested must be furnished within a maximum of two weeks of being requested.
In the course of the investigation the Inquiry Officer may undertake interviews with such persons which they consider appropriate, including the person who made the complaint, to elicit information.
The Inquiry Officer will maintain a written record of their investigation.
The Inquiry Officer will prepare a written report of the results of the investigation setting out the findings together with a determination in relation to:
The Inquiry Officer will give a copy of the report to the person who made the complaint.
The Inquiry Officer will complete their report within 20 working days from the receipt of all required information, including additional information requested from the complainant. Where a full report is not available within 20 days, the Inquiry Officer will send an interim reply and indicate when the report will be available.
The furnishing of the report to the person who made the complaint concludes the investigation of the complaint.
The complainant will be advised of the right of appeal to the Office of the Ombudsman, as set out below.
If a complainant is not satisfied with our final response, s/he may contact the Ombudsman.
The Office of the Ombudsman was set up to examine complaints from members of the public who feel that they have been unfairly treated in their dealings with bodies such as TII. If a complainant feels that s/he has been unfairly treated or is not satisfied with our decision on a complaint, it is open to the complainant to contact the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides a free, impartial and independent dispute resolution service.
The Ombudsman may be contacted at:
Office of the Ombudsman,Phone: +353 1 639 5600
Email: complaints@ombudsman.ie
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